kitab Privacy Policy

This page describes what we collect when you use kitab and how we keep that data protected. We at kitab take your privacy seriously. Our platform operates where local law permits, and we comply with applicable data-protection regulations in the jurisdictions we serve.

When you open an account on kitab, create a deposit, or place a wager on football, live-dealer games, or esports markets, we collect information necessary to verify your identity, process your payment, and deliver our service. We do not sell your data to third parties. We do not share your account details with unrelated businesses. Our commitment is to use your information only for the purposes outlined in this policy.

What we collect on kitab

We collect personal information during account registration: your full name, email address, phone number, date of birth, and government-issued identity document (KTP, passport, or equivalent). We also collect your residential address for verification purposes. This information is mandatory to comply with anti-money-laundering regulations and to confirm you are of legal age in your jurisdiction.

When you deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or virtual-account transfers through mobile banking, local payment, online payment, and e-wallet, we record the transaction amount, timestamp, payment method, and your bank or e-wallet account identifier. We do not store your full card number or e-wallet password. Payment processors handle sensitive financial data; we receive only a confirmation token and transaction reference.

We collect behavioral data: your login history, games you access, wagers you place, and withdrawal requests. We track your IP address and device type (Android app, iOS browser, or desktop) to detect fraudulent access and to optimize our platform's performance across different networks and regions including Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta.

How we use your data

We use your personal information to verify your identity, process deposits and withdrawals, and comply with regulatory requirements. Your data is also used to detect and prevent fraud, money laundering, and account abuse. We analyze aggregated, anonymized data to improve our sportsbook odds, live-dealer game performance, and slot-game availability.

We may contact you via email or SMS to confirm account changes, notify you of withdrawal status, or alert you to suspicious activity. We do not send unsolicited marketing messages unless you have opted in. You can manage your communication preferences in your account settings on kitab at any time.

Our servers may sit outside your jurisdiction. Data may be transferred to and processed in countries with different privacy laws. By using kitab, you consent to this transfer. We apply the same security standards regardless of server location.

Third-party processors

We work with payment processors, identity-verification vendors, and hosting providers. These third parties access your data only to perform their specific function—processing your mobile banking or local payment deposit, verifying your KYC documents, or hosting our platform. We require all third parties to maintain confidentiality and to use your data only as instructed by us.

We do not authorize third parties to use your data for their own marketing or analytics. If a third party is breached, we notify affected users as required by law. Our contracts with third parties include data-protection clauses and audit rights.

Your rights and our commitments

You have the right to access, correct, or delete your personal data. Submit a request through our support team, and we will respond within 30 days. You can also request a copy of all data we hold about you in a portable format. If you believe we have misused your data, you may lodge a complaint with your local data-protection authority.

We retain your data for as long as your account is active and for a period thereafter to comply with legal obligations. Once your account is closed and the retention period expires, we delete or anonymize your information. Transaction records related to Liga 1, Piala Indonesia, or other events may be retained longer for regulatory and dispute-resolution purposes.

We at kitab undertake to keep your data secure using encryption, firewalls, and access controls. We conduct regular security audits and train our staff on data protection. However, no system is completely secure. If a breach occurs, we will notify you and relevant authorities as required by law.

Your privacy is not negotiable. We collect only what we need, use it only as stated, and protect it with industry-standard measures.

Contact kitab

If you have questions about this privacy policy or how we handle your data, contact our support team through the kitab platform. We respond to privacy inquiries within two business days. You can also reach us via email or phone during our standard support hours. Our team is available to clarify our practices and to assist with data-access requests.

This policy is effective as of its publication date and may be updated periodically. We will notify you of material changes via email or through a prominent notice on kitab. Your continued use of our platform after an update constitutes acceptance of the revised policy.